Refund policy

We want you to be happy with your order. This policy sits alongside your legal rights, it does not replace them.

Your 14-day right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order for any reason within 14 days of the day you receive it. You do not need to give a reason.

To cancel, email info@takeanima.com with your order number. You then have a further 14 days to send the goods back to us.

We refund the price of the goods, plus the standard delivery cost you paid, within 14 days of receiving the goods back or of you showing us they have been sent, whichever is earlier. Where you chose a more expensive delivery option than our standard service, we refund the standard cost only. Refunds go to the original payment method.

You pay the cost of returning the goods unless they are faulty, damaged or not what you ordered.

Sealed products

Our products are ingestible food supplements, sealed for hygiene and safety. Under regulation 28(3)(b) of those Regulations, the right to cancel does not apply to sealed goods that are not suitable for return once unsealed for reasons of health protection or hygiene. In practice that means we can accept returns only where the tamper seal is intact.

This does not affect your rights where goods are faulty, damaged or not as described.

Faulty, damaged or wrong items

Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. If something arrives faulty, damaged or is not what you ordered, you have a short-term right to reject it within 30 days of receipt for a full refund.

Contact us and we will put it right with a replacement or a full refund, including any return postage. A photograph helps us resolve it faster, but it is not a condition of your refund.

How to return an item

1. Email info@takeanima.com with your order number and the reason.
2. We confirm the return address and next steps.
3. Send the item back in its original condition. We recommend a tracked service, as we cannot refund items that do not reach us.

Complaints

If you are unhappy with how we have handled a return, reply to our email and ask for it to be reviewed. We aim to respond to every complaint within five working days.

Anima Labs Ltd, company number 17280199, registered office 66 Paul Street, London, EC2A 4NA, United Kingdom. Email info@takeanima.com.